Shipping & Returns

Shipping

Canada

• Free on orders over $99 CAD
• $9.99 flat rate under $99
• 3–7 business days standard
• $19.99 express, 1–3 days

United States

• Free on orders over $129 USD
• $12.99 flat rate under $129
• 5–10 business days standard
• $24.99 express, 2–5 days

Rest of the world

We're North America-only for now. Email hello@loopfiber.co if you're elsewhere and want to be looped in when we expand.

Returns

30 days, on unwound skeins only. If a skein has been wound, swatched, or unwound from its hank, it's yours. Damaged-in-transit gets a free replacement — email a photo within 7 days.

Subscriptions

Skip, pause, or cancel anytime from your account. Charges are processed 24 hours before each shipment.